Refund policy

Pre-release draft · Updated July 19, 2026

Public sales are not open. This page will be reconciled with the final Microsoft Store policy and local consumer law before launch.

Microsoft Store purchases

Purchases made through Microsoft Store are charged and returned through Microsoft's account and order-history process. Eligibility, timing, regional rules, and the available remedy are determined by Microsoft Store terms and applicable law.

Planned customer promise

The proposed Holdline policy is to help resolve installation or compatibility problems promptly and to support a refund request made within 14 days where the seller can do so. The Store's actual return mechanism controls Store transactions.

Before requesting a return

Contact support@getholdline.com with the Holdline version, Windows version, and a description of the problem. Never send voice recordings or dictated text. This troubleshooting step does not reduce any statutory right or Store deadline.